Pat Ferrell’s expertise lies in driving business-process development and alignment to ensure
programs meet the needs of the business, and in developing the change readiness strategies
required to ensure the outcomes can be achieved and sustained.  With 25+ years of industry
experience ranging from store operations to merchandising, she brings a ‘real world’
perspective that makes her a trusted and credible partner to her clients.  In addition to 10 years
spent supporting retailers through omnichannel and e-commerce transformations, Pat is also
experienced in implementing Warehouse Management and Contact Center solutions.