Introduction: Why do Analytics matter?

Working with retail clients over the years we have found some common concerns, touchpoints, or problem areas. Not everyone has the same ones but a few keep popping up. One of the common concerns is that clients do not have the visibility or insights needed to make operational decisions. What we have found is client organizations are not sure how to build the right type of supply channel analytics for their company. Therefore, after helping many companies implement operational analytics we want to share our Supply Chain Analytics Staircase. Which are the key steps to building your own omnichannel analytics insights and driving outcomes for your organization.

Begin with the end in mind! Why is analytics important? Analytics Drives Outcomes. It is as simple as that. Do you feel like you keep making adjustments within your practice but are still not seeing the outcomes you’re hoping for? After all, the definition of insanity is doing the same thing over and over again expecting different results. Therefore, Analytics might be the missing piece. When you unify analytics across the whole organization it’s like turning on the light, no longer trying to find your way in the dark. The steps towards desired outcomes become clear.