Services

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Assessments

Our assessment approach is an evaluation of your current operational and technology capabilities that we will compare to industry standards, competitive benchmarks, and leading predictions within your industry. The assessment results will provide critical inputs to your strategic and executional plans that will bring confidence in the ability to accomplish your strategic or operational goals.

When considering significant operational and or technology modernization, our Phase Zero assessment approach is focused on planned areas of change. The output of a Phase Zero assessment will result in data-supported recommendations around what to change, what is needed to accomplish the change, how to measure success, and a proposed plan to execute the change(s).

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Strategic Planning

We support business, operational and technology leaders to align on measurable goals that represent material improvement to their operational effectiveness and provide recommendations to accomplish them including:

Goal Alignment
Capability and Domain Evaluations
Roadmap DevelopmentProgram/Project Planning
Organizational Change Readiness

Vendor Evaluations and Selection

Our experts will support your evaluation and selection of vendor service and technology solutions to ensure the best selection and one that will most effectively accomplish your objectives. We’ll recommend leaders and challengers to consider and will support a process to review and narrow your options to the best fit for your needs, including:

Goal alignment, requirements capture, and prioritization
Analyst supported recommendations
Practical experience and references
Request for Information (RFI) and Request for Proposal (RFP) management to include writing, publishing, vetting, scoring and recommendations that best align with your needs.
Solution recommendations for needs beyond the standard service or platform offering

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Implementation

We can support technology and process implementation with experts to fill resource gaps that are not, or cannot, be staffed by your current team including:

Strategic Advisors
Project/Program Management
Design Leads
Technical Leads
Data Professionals
Configuration Support
Business Analysts
Developers
Quality Assurance
Conversion Support

Audit & Diagnostics

We will analyze and interpret the performance of your new changes to find and recommend areas of opportunity to better accomplish your goals including new capability considerations for future needs.

Data & Analytics

Our modernization approach starts by identifying the business outcomes your organization aims to achieve through data and analytics—then we work backwards to the technology needed to make those goals a reality in a tool and cloud-agnostic fashion. By aligning with end-users early in the process, we ensure any new processes meet their expectations and set the stage for smarter decisions, better performance, and measurable results.

Change Management

Our experts ensure the people in your organization are fully aware of, engaged with and supported through any transformational change. They ensure business readiness and adoption through a strategic approach to stakeholder engagement, communications and training, and feedback mechanisms.

Advice on who should represent the business during design sessions
Targeted communication plans
Process and system training documentation and execution
Feedback and support strategies
Long-term business ownership and adoption

Take a data-centric approach to decision-making

Managed Services

Sometimes staff augmentation needs go beyond the project. Subject matter, domain, and application experts can be retained to monitor and provide day-to-day support for your impacted technology space, provide insights and recommendations into future opportunities, and can support the training of internal new hires to ensure clean handoffs and ongoing operational excellence.