Sonika is a seasoned Omni-Channel consultant with a remarkable history of leading successful omnichannel initiatives for major retailers. With over a decade of experience, Sonika has showcased her exceptional skills in business and system analysis, for various implementations of Order Management, Point of Sale systems, and CRM applications.

Sonika’s expertise spans across multiple roles including Business Analyst, Product Owner, and Scrum Master, where she has demonstrated her ability to effectively lead and coordinate cross-functional teams towards delivering successful and complex retail implementations. processes

With her extensive knowledge of retail operations, Sonika has played crucial roles in performing quality assurance, facilitating user acceptance testing (UAT), and change management for multiple Order Management System (OMS) implementations, including Manhattan Active Omni and Salesforce OMS

Sonika’s experience in both software integration and development, along with her deep understanding of the retail industry, makes her an invaluable asset to any implementation team. Her techno-functional expertise allows her to play pivotal roles in a wide range of initiatives, ensuring smooth and successful project delivery