As the Omnichannel Practice lead for Summit Advisory Team, Kylie Schafer brings over 20 years of global operating experience across retail, wholesale and ecommerce. Based in Australia, Europe and North America, Kylie worked with team members in these areas and throughout Asia.
A seasoned leader, Kylie guided teams across various competency sets from technical implementation and support teams to product owner and project management teams and business operations teams. She also spent time specifically focused on order management in product management, support and operations. During her career, she launched and ran major omnichannel fulfillment features including BOPIS, BORIS, SFS, endless aisle, and complex ecommerce sites across multiple continents.
Kylie is also a proven leader in data solutions and analytics, having worked directly with supply chain as well as ecommerce and retail analytics solutions, including leading the product team on the client side for the Elevate platform and acting as a superuser for microstrategy and business objects.
Extensive experience working in all facets of omnichannel operations and her thorough working knowledge of the tools and implementation systems related to merchandise and supply and demand planning throughout her career have positioned Kylie well in her current role as the Omnichannel Practice lead.